Canceling Your Subscription
Reading Time: 4 minutes
Overview
Learn how to cancel your Akili Apps subscription. We'll walk you through the process and explain what happens to your data.
What You'll Learn
- How to cancel your subscription
- What happens after cancellation
- Data retention policies
- How to reactivate later
Before You Cancel
Consider These Options First
Pausing Instead:
- Take a break without losing data
- Pause for 1-3 months
- Resume anytime
- See Pausing Subscription
Downgrading:
- Switch from Growth to Professional
- Keep most features at lower cost
- See Downgrading Plan
Contact Support:
- Having issues? We can help
- Billing problems can be resolved
- Feature requests welcome
Export Your Data First
Strongly Recommended:
- Go to Settings > Data Export
- Click Export All Data
- Download expenses, invoices, receipts
- Save to your computer
How to Cancel
Step-by-Step Cancellation
- Go to Settings > Subscription
- Click Cancel Subscription
- Select cancellation reason (optional, helps us improve)
- Review what happens after cancellation
- Confirm by clicking Cancel My Subscription
What Happens Immediately
- Cancellation is scheduled
- You keep full access until billing period ends
- No immediate changes to your account
- Confirmation email sent
After Cancellation
During Remaining Billing Period
While your current billing period is active:
- ✅ Full access to all features
- ✅ Create and send invoices
- ✅ Track expenses
- ✅ Use Maple AI
- ✅ Bank sync continues
When Period Ends
After your billing period expires:
- Account access restricted
- Read-only access to view data
- Cannot create new expenses or invoices
- Bank sync stops
- AI features unavailable
Data Retention
Your data is preserved for 6 months:
- All expenses kept
- All invoices kept
- All receipts kept
- Client information kept
- Reports accessible (read-only)
After 6 months:
- Data permanently deleted
- Cannot be recovered
- Download before this deadline
Refund Policy
Monthly Subscriptions
- No refunds for partial months
- Access continues until period ends
- Cancel anytime for next month
Annual Subscriptions
- 30-day money-back guarantee
- Cancel within 30 days of annual payment for full refund
- After 30 days, access continues until year ends
- No partial year refunds after 30 days
How to Request Refund
- Contact support@akiliapps.com
- Include your account email
- State refund request
- Allow 5-7 business days for processing
Reactivating Your Account
Within 6 Months
You can reactivate anytime:
- Log in to your account
- Go to Settings > Subscription
- Click Reactivate
- Choose your plan (Professional or Growth)
- Add payment method
- Full access restored immediately
Your data will be intact - expenses, invoices, everything!
After 6 Months
If data has been deleted:
- Create a new account
- Start fresh
- Import data if you exported it
What Gets Canceled
Team Access (Growth Plan)
If you have team members:
- They lose access when cancellation takes effect
- Notify them before canceling
- They cannot access shared data
Bank Connections
- Bank sync stops at cancellation
- Existing transactions preserved
- Connection removed from Plaid
- Reconnect if you reactivate
API Access (Growth Plan)
- API keys stop working
- Webhook deliveries stop
- Integrations break
- Re-enable if you reactivate
Common Questions
Q: Can I cancel anytime?
Yes, cancel anytime. No long-term contracts. Access continues until your billing period ends.
Q: Will I lose my data?
Not immediately. Data is preserved for 6 months after cancellation. Export your data before this period ends.
Q: Can I get a refund?
Monthly: No refunds. Annual: 30-day money-back guarantee.
Q: What if I change my mind?
Reactivate anytime within 6 months. All your data will still be there.
Q: Do I need to remove my payment method?
No, your card won't be charged after cancellation. You can remove it if you prefer.
Q: Can I keep using the app after canceling?
You have full access until your billing period ends. After that, read-only access for 6 months.
Q: What happens to my invoices?
Client invoices you sent are unaffected. Clients can still pay via Stripe links. You can view but not create new invoices.
Q: Will my clients be notified?
No, clients are not notified of your cancellation.
Need Help?
Before canceling: Contact us - we may be able to help with whatever issue you're experiencing.
Email: support@akiliapps.com Billing: billing@akiliapps.com
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